We suggest booking at least 48 hours in advance, but if you need storage immediately, we might be able to help. For immediate storage needs call 855.559.1551.
Reservations
What information do you need to make a reservation?
Your name, email address, telephone number, current address (the address where your items will be loaded into the storage unit), preferred date, arrival time, and either a Visa or MasterCard.
Will I be charged for a deposit?
No, we do not charge a deposit. However, to reserve a unit we do require a Visa or MasterCard.
When will I be charged for your services?
You will be charged the day your items are loaded into the storage unit. After that, each month that you are in storage with us, you’ll be automatically charged on the anniversary date of when your items were loaded into the unit.
What if I need more than one unit?
If you need more than one unit, just let us know when you make a reservation. We will bring the first unit for loading, and once that unit is loaded, we’ll drop it off at our facility and bring a second empty unit to you an hour or two later.
What if I make a reservation but decide to cancel or change it?
As long as you give us over 48-hours notice to change or cancel an appointment, you will not be charged a penalty. After the 48-hour deadline, you will be charged a cancellation/change fee of $100.
How much can fit into one of your 12x8x8 units?
Packed correctly, one of our units can fit the contents of an average 2-bedroom apartment.
Moving into Storage
How much does it cost for the driver to wait curbside?
The first hour that the driver waits curbside are free of charge. If the loading requires that he waits longer than 1 hour, it’s only $30 for each additional 30 minutes.
Do your trucks have ramps for loading heavy items?
Yes, our trucks all have ramps that are flush with the storage unit so there are no “lips” to jump over.
How can I be sure that no one but me has access to my unit?
Prior to our departure, you will lock your unit using a pad lock or disc lock.
What if I need help loading or unloading the storage unit?
We have partnered with hireahelper.com to provide loading/unloading referral help. You can select from available movers based on price, reviews, availability, and equipment.
What are your typical appointment arrival windows?
We divide the day into three sections: morning (8 – 9am), mid-day (1 – 2pm), and evening (6 – 7pm). If you have another time in mind we will do our best to accommodate your request.
Where will my unit be stored?
Your unit will be safely stored at one of our local facilities; we have them listed for each service area in our locations.
Why do you have appointment windows instead of exact times?
We believe in being on time for everything. Traffic and unforeseen events can throw off exact times, so we give ourselves a bit of flexibility and you a more realistic window to plan around.
How will I know if your driver is close to my pick-up location?
Our drivers have been instructed to begin a text thread with each client as they near your address. If you would like to opt out of this service, please let us know when you book your reservation.
How will I know when your driver has arrived?
Our driver will give you a call when they arrive. Please be sure your phone is on and accepting calls.
What if it is difficult to find parking on my street?
Parking is always an obstacle in any urban area. The good news is that our drivers are prepared for this and will monitor the truck from start to finish.
Packing Materials
Do you sell packing materials?
Yes, we have partnered with citymovingboxes.com to provide you with inexpensive, good quality boxes that can be delivered to you for free. You can use promotion code: DUS10% to save 10% and receive free shipping on orders over $50.
We bring packing supplies with us in the truck, subject to availability. If you would like to guarantee supplies, please email us after you book your reservation: customercare@driveupstorage.com
Contracts
How will I know if my rate will increase?
If you choose to do a month-to-month contract, rate increases depend on occupancy and current market conditions. Your rate will never increase higher than the retail price as listed on the website.
What happens if I move out early?
If you end up moving out early, and thus terminating your contract early, you will be required to pay the full contract fee before scheduling a delivery or accessing your unit.
Payments
How much do your services cost?
Our prices vary depending on our occupancy and current market conditions. To get an exact quote please call 855.559.1551.
What forms of payment do you accept?
We accept AMEX credit, Discover credit, Visa credit, Visa debit, MasterCard credit, MasterCard debit, checks and eCheck.
What if I pay my bill late? Do you sell my stuff?
Lol. It’s not quite like on the TV shows. If you are late with your payment over 10 days we charge a fee of $20; 10 – 31 days late, we charge a fee of $50. If your payment is late beyond 31 days, we will begin to take steps to legally dispose of your items.
When is my storage rent due?
You will be automatically billed or invoiced on the anniversary date of when your items were moved into storage.
Insurance
Do you offer insurance protection for my items?
Yes, we offer insurance for your items to ensure peace of mind while storing with us. We recommend selecting an insurance level that at least covers the replacement value of your items. Our storage insurance pricing is simple, straightforward, and inexpensive.
How much does it cost?
Every $100 of coverage you pay $2 per month up to $2,000 per unit maximum. For example, if you would like $2,000 of coverage it will cost $40 per month.
What does it cover?
We provide affordable insurance coverage for losses to property kept in a rented mobile storage container due to burglary, lightning, windstorm, hail, fire, smoke, earthquake, building collapse, explosion, vandalism, riot and water damage (some exclusions apply).
Do you charge a deductible?
No, we do not charge a deductible in most cases. An exception to this rule is that any named storm carries a deductible of $1,000 per occurrence.
When do I opt-in for insurance?
If you would like to opt-in for insurance prior to our arrival for pick-up, please email us at customercare@driveupstorage.com, and we will update your account in our system. You can also opt-in for insurance during move-in when you are signing our paperwork on our iPad.
What’s not covered?
We do not provide coverage for loss or damage caused by, resulting from, contributed to or aggravated by flood, surface water, waves, tidal water or tidal wave, overflow of streams or other bodies of water, or spray from any of the foregoing, all whether driven by wind or not.
Flood insurance is available through the U.S. Government and the National Flood Insurance Program. Visit fema.gov for more information.
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Access
What if I need access to my unit while it’s storage?
If you give us 48-hours advance notice you can access your unit from Sunrise to Sunset for $80.
If you give us less than 48-hour advance notice, we do not guarantee access; however, if we can accommodate your late request, a fee of $200 will be charged.
If you would like us to bring your storage unit to an address within our service area, the first 60 minutes that our driver waits curbside is $220 plus any tolls, and $60 for each 30 minutes after.
Delivery
Where do you deliver?
Visit our delivery locations within our local service area. We do not currently have the ability to transport any units outside of their local service area.
What are your delivery appointment windows?
We usually break the day into three sections: morning (8 – 9am), mid day (1 – 2pm), and evening (6 – 7pm).
If you have another time in mind we will do our best to accommodate your request.
How does your 48-hour delivery guarantee work?
Availability permitting, a delivery is guaranteed if you schedule the delivery at least 48 hours in advance.
How much advance notice do you need in order to book my delivery appointment?
We suggest booking your delivery appointment with as much notice as possible. We operate on a first come, first served basis. If you have an urgent need for delivery “yesterday,” please give us a call at 646.449.8959 (additional fees may apply).
How much does it cost to get my unit delivered?
The first hour while the driver waits curbside is $220 plus any tolls, and $60 for each thirty minutes after the first hour.
Do you prorate the monthly fee if I am only storing for a partial month?
Yes and no: the first month is never prorated, but if you move out less than 10 days into your billing cycle on the second month and thereafter, we will prorate your storage for the unused days after you have moved out.
If you are more than 10 days into your billing cycle, we will not prorate. I.e.: if you move into storage on the 3rd day of the month, and you receive your items on the 8th day of the month, you will be refunded for 25 days of unused storage.
Reservations
How much advance notice do you need in order to book a storage unit?
We suggest booking at least 48 hours in advance, but if you need storage immediately, we might be able to help. For immediate storage needs call 855.559.1551.
What information do you need to make a reservation?
Your name, email address, telephone number, current address (the address where your items will be loaded into the storage unit), preferred date, arrival time, and either a Visa or MasterCard.
Will I be charged for a deposit?
No, we do charge a deposit of $220, to reserve a unit we do require a Visa or MasterCard.
When will I be charged for your services?
You will be charged the day your items are loaded into the storage unit. After that, each month that you are in storage with us, you’ll be automatically charged on the anniversary date of when your items were loaded into the unit.
What if I need more than one unit?
If you need more than one unit, just let us know when you make a reservation. We will bring the first unit for loading, and once that unit is loaded, we’ll drop it off at our facility and bring a second empty unit to you an hour or two later.
What if I make a reservation but decide to cancel or change it?
As long as you give us over 48-hours notice to change or cancel an appointment, you will not be charged a penalty. After the 48-hour deadline, you will be charged a cancellation/change fee of $100.
How much can fit into one of your 12x8x8 units?
Packed correctly, one of our units can fit the contents of an average 2-bedroom apartment.
Packing Materials
Do you sell packing materials?
Yes, we have partnered with citymovingboxes.com to provide you with inexpensive, good quality boxes that can be delivered to you for free. You can use promotion code: DUS10% to save 10% and receive free shipping on orders over $50.
We bring packing supplies with us in the truck, subject to availability. If you would like to guarantee supplies, please email us after you book your reservation: customercare@driveupstorage.com
Supply
17`` × 17`` × 22`` Box(es)
Packing Tape
Shrink Wrap
Bubble Wrap
2`` Pad Lock(s)
Mattress Bag(s)
Tie Down Rope
Price
$6
$6
$25
$6
$12
$6
$6
Moving into Storage
How much does it cost for the driver to wait curbside?
The first hour that the driver waits curbside is $220. If the loading requires that he waits longer than 1 hour, it’s only $60 for each additional 30 minutes.
Do your trucks have ramps for loading heavy items?
Yes, our trucks all have ramps that are flush with the storage unit so there are no “lips” to jump over.
How can I be sure that no one but me has access to my unit?
Prior to our departure, you will lock your unit using a pad lock or disc lock.
What if I need help loading or unloading the storage unit?
We have partnered with hireahelper.com to provide loading/unloading referral help. You can select from available movers based on price, reviews, availability, and equipment.
What are your typical appointment arrival windows?
We divide the day into three sections: morning (8 – 9am), mid-day (1 – 2pm), and evening (6 – 7pm). If you have another time in mind we will do our best to accommodate your request.
Where will my unit be stored?
Your unit will be safely stored at one of our local facilities; we have them listed for each service area in our locations.
Why do you have appointment windows instead of exact times?
We believe in being on time for everything. Traffic and unforeseen events can throw off exact times, so we give ourselves a bit of flexibility and you a more realistic window to plan around.
How will I know if your driver is close to my pick-up location?
Our drivers have been instructed to begin a text thread with each client as they near your address. If you would like to opt out of this service, please let us know when you book your reservation.
How will I know when your driver has arrived?
Our driver will give you a call when they arrive. Please be sure your phone is on and accepting calls.
What if it is difficult to find parking on my street?
Parking is always an obstacle in any urban area. The good news is that our drivers are prepared for this and will monitor the truck from start to finish.
Contracts
How will I know if my rate will increase?
If you choose to do a month-to-month contract, rate increases depend on occupancy and current market conditions. Your rate will never increase higher than the retail price as listed on the website.
What happens if I move out early?
If you end up moving out early, and thus terminating your contract early, you will be required to pay the full contract fee before scheduling a delivery or accessing your unit.
Payments
How much do your services cost?
Our prices vary depending on our occupancy and current market conditions. To get an exact quote please call 855.559.1551.
What forms of payment do you accept?
We accept AMEX credit, Discover credit, Visa credit, Visa debit, MasterCard credit, MasterCard debit, checks and eCheck.
What if I pay my bill late? Do you sell my stuff?
Lol. It’s not quite like on the TV shows. If you are late with your payment over 10 days we charge a fee of $20; 10 – 31 days late, we charge a fee of $50. If your payment is late beyond 31 days, we will begin to take steps to legally dispose of your items.
When is my storage rent due?
You will be automatically billed or invoiced on the anniversary date of when your items were moved into storage.
Insurance
Do you offer insurance protection for my items?
Yes, we offer insurance for your items to ensure peace of mind while storing with us. We recommend selecting an insurance level that at least covers the replacement value of your items. Our storage insurance pricing is simple, straightforward, and inexpensive.
How much does it cost?
Every $100 of coverage you pay $2 per month up to $2,000 per unit maximum. For example, if you would like $2,000 of coverage it will cost $40 per month.
What does it cover?
We provide affordable insurance coverage for losses to property kept in a rented mobile storage container due to burglary, lightning, windstorm, hail, fire, smoke, earthquake, building collapse, explosion, vandalism, riot and water damage (some exclusions apply).
Do you charge a deductible?
No, we do not charge a deductible in most cases. An exception to this rule is that any named storm carries a deductible of $2,500 per occurrence.
When do I opt-in for insurance?
If you would like to opt-in for insurance prior to our arrival for pick-up, please email us at customercare@driveupstorage.com, and we will update your account in our system. You can also opt-in for insurance during move-in when you are signing our paperwork on our iPad.
What’s not covered?
We do not provide coverage for loss or damage caused by, resulting from, contributed to or aggravated by flood, surface water, waves, tidal water or tidal wave, overflow of streams or other bodies of water, or spray from any of the foregoing, all whether driven by wind or not.
Flood insurance is available through the U.S. Government and the National Flood Insurance Program. Visit fema.gov for more information.
Access
What if I need access to my unit while it’s storage?
If you give us 48-hours advance notice you can access your unit from 8am to 8pm FREE of charge at our facility.
If you give us less than 48-hour advance notice, we do not guarantee access; however, if we can accommodate your late request, a fee of $100 will be charged.
If you would like us to bring your storage unit to an address within our service area, the first 60 minutes that our driver waits curbside is $120 plus any tolls, and $30 for each 30 minutes after.
Delivery
Where do you deliver?
Visit our delivery locations within our local service area. We do not currently have the ability to transport any units outside of their local service area.
What are your delivery appointment windows?
We usually break the day into three sections: morning (8 – 9am), mid day (1 – 2pm), and evening (6 – 7pm).
If you have another time in mind we will do our best to accommodate your request.
How does your 48-hour delivery guarantee work?
Availability permitting, a delivery is guaranteed if you schedule the delivery at least 48 hours in advance.
How much advance notice do you need in order to book my delivery appointment?
We suggest booking your delivery appointment with as much notice as possible. We operate on a first come, first served basis. If you have an urgent need for delivery “yesterday,” please give us a call at 646.449.8959 (additional fees may apply).
How much does it cost to get my unit delivered?
The first hour while the driver waits curbside is $220 plus any tolls, and $60 for each thirty minutes after the first hour.
Do you prorate the monthly fee if I am only storing for a partial month?
Yes and no: the first month is never prorated, but if you move out less than 10 days into your billing cycle on the second month and thereafter, we will prorate your storage for the unused days after you have moved out.
If you are more than 10 days into your billing cycle, we will not prorate. I.e.: if you move into storage on the 3rd day of the month, and you receive your items on the 8th day of the month, you will be refunded for 25 days of unused storage.